Terms & Conditions

Our details

Seasonsonline.co.uk
44 King George Avenue,
Dunston,
Gateshead
Tyne and Wear
NE11 9UP

Telephone: 0845 0535 608

Online Security

Seasonsonline takes payments through our reputable payment service provider SagePay (formerly Protx). All credit card details are secured with 128-bit encrypted sessions, and at no time do we ever see or store any payment card details. SagePay accepts all major debit or credit cards and accept payments via paypal. Please visit the Sage Pay security policy, or if you have any further queries please feel free to contact us.

We reserve the right to refuse entry to our website should we consider it necessary.

Delivery Policy

All our items are kept in stock, so you can be confident that you will receive your purchased goods quickly and efficiently.

Customers can choose free delivery for orders over £15. For all other orders delivery charges start from only £1-99 and are based entirely on weight of goods. We only charge a fair and reasonable price for delivery, and this means we can keep our product prices as low as possible!

All UK orders will be dispatched by Royal Mail First Class Recorded Delivery as standard, with an option to upgrade to Special Delivery at checkout.
Orders made outside the UK will be dispatched according to the customers choice and again at a fair price according to the weight and packaging. Depending on the country, the choices available will be Standard International Parcels, International Signed For or Airsure track & trace.

Dispatch Time

ALL orders processed before 3pm will be dispatched the same working day.
Orders made after 3pm on Friday will be posted on the following Monday.
Orders received on a Saturday and Sunday will be dispatched on the following Monday.
Please note that on bank holiday weekends orders will be dispatched on a Tuesday.

Late or lost deliveries

If you believe your delivery may be late or lost then please contact us as soon as possible. We will check the tracking system and confirm the status of your delivery.

In the event of a non-delivery we will always aim to help you avoid any inconvenience. If the item is time critical we can dispatch another immediately provided we have credit card details to guarantee payment in the event the original turns up. This way you will not be inconvenienced further as the Royal Mail will not officially classify a parcel lost until 15 working days have elapsed by which time your important event date would have passed.

If for any reason you wish to have a refund instead this can be authorised back onto your card after the 15 working days time frame has elapsed and the Royal Mail acknowledges it as lost.

Deliveries outside the UK that have been sent by“Standard International Airmail” are posted entirely at the customers own risk, and we can not accept responsibility what so ever for any loss occurred during transit. We will however provide the customer upon request with a copy of proof of postage by fax or mail. This will enable the customer to take up enquiries with the relevant Postal Authority in the relevant country.

Worldwide Shipping

Not only do we deliver to the UK but we also specialize in delivering to the following countries:

• Australia
• United States Of America
• South Africa
• Ireland
• France
• Spain
• Belgium
• Netherlands
• Sweden
• Finland
• Italy
• Ukraine
• Turkey
• Switzerland
• Slovakia
• Russian Federation
• Romania
• Portugal
• Poland
• Norway
• Denmark
• Czech Republic
• Croatia
• Belgium
• Austria
• Monaco
• Malta
• Luxembourg
• Kazakhstan
• Iceland
• Hungary
• Greenland
• Greece
• Gibraltar
• Germany

Our postage costs to countries outside the UK are fair & reasonable. Items can be posted at the cheaper cost option by “Standard International Airmail” or you will have the option to upgrade at checkout to International Signed For delivery, or Airsure priority delivery if it is available in your country, ensuring peace of mind, confidence & a speedy delivery with tracking.

Our Returns Policy

If you find your purchase is unsuitable please inform us within 7 days of receipt. Email us at returns@seasonsonline.co.UK stating your name, order number and description of the items you would like to return. Please also include in your email the reason you are returning the item/s. We will then issue you with a returns confirmation email giving clear instructions on how to return any items to us. Please address returns to:-

Seasonsonline Returns Department 44 King George Avenue Dunston Gateshead Tyne and Wear NE11 9UP

Returned items should be sent back to us in their original condition and packaging within 7 days of receiving your returns confirmation email. Items received outside these guidelines will only be subject to issuing credit to the value of the purchase, and this decision is at the sole discretion of management.

In complying with current Health and Hygiene regulations we regret that we are unable to accept any returns on body jewellery, pierce earrings or any set that includes pierce earrings, other than defective goods or goods damaged in transit.

For all returns, except where the item is faulty you will be required to arrange and pay for the return of the item/s to us, and upon receipt we will issue a full refund (excluding any original postage charges). When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, we will arrange for an exchange when appropriate. In cases when a faulty item cannot be exchanged then a full refund will be issued.

Seasonsonline is not obliged to accept any requests to exchange non-faulty and unwanted goods, and in cases when an exchange is agreed upon then the customer is solely responsible for return postage costs and the safe return of any goods. Seasonsonline may also request payment for outward postage of any exchanged items.

SALE/REDUCED ITEMS

Please note: The same rules within this returns policy apply to reduced sale items, however Seasons Online will only issue a refund in the form of credit that can be spent on the website.

Copyright & Trademarks

All content of seasonsonline.co.uk, including website design, pictures, written and all other materials are owned, controlled and solely belong to the website owner. They are protected by copyright and other intellectual property rights and cannot be used without the permission of the website owner.

Our Responsibility

Seasonsonline.co.uk cannot be held responsible for any disruptions to our service that may occur from time to time. We have portrayed our products to the best of our ability and believe our photos and descriptions are a true reflection of our products. – However, colours of products supplied may vary slightly from appearances online due to natural variations and differences in computer technology. Any dimensions and weights shown are approximate. Seasonsonline.co.uk cannot be held responsible for marginal differences in the products supplied.

Privacy Policy

We value our customers privacy and do not share any private information with outside 3rd parties. We currently use mailchimp.com for all our customer emailing services, and may send newsletters and promotional emails to registered users who have signed up to our mailing list. These members may unsubscribe from our mailing list at any time.