Delivery Policy

This delivery policy applies to our standard customers. Trade members should view our wholesale terms & conditions.

Delivery Information

Here at Seasons Online we believe in keeping things nice and simple and even though we’re selling great quality cheap costume jewellery, spend only £15 and we’ll give all our retail customers free delivery, it’s as simple as that! Free delivery on orders over £15 only applies to orders made within the UK.

Don’t worry if you don’t want to spend that much, you will simply be charged a fair price based on the weight of the product you are buying and the postage cost will be shown at the checkout before you commit to anything. Typical postage costs start at around £1.99. If you live outside the UK then that’s fine as we ship to many countries worldwide and our delivery prices are incredibly fair and reasonable!

All UK orders will be dispatched by Royal Mail First Class Recorded Delivery as standard, with an option to upgrade to Special Delivery at checkout.
Orders made outside the UK will be dispatched according to the customers choice and again at a fair price according to the weight and packaging. Depending on the country, the choices available will be Standard International Parcels, International Signed For or Airsure track & trace.

Dispatch Time

ALL orders processed before 3pm will be dispatched the same working day.
Orders made after 3pm on Friday will be posted on the following Monday.
Orders received on a Saturday and Sunday will be dispatched on the following Monday.
Please note that on bank holiday weekends orders will be dispatched on a Tuesday.

Late or lost deliveries

If you believe your delivery may be late or lost then please contact us as soon as possible. We will check the tracking system and confirm the status of your delivery.

In the event of a non-delivery we will always aim to help you avoid any inconvenience. If the item is time critical we can dispatch another immediately provided we have credit card details to guarantee payment in the event the original turns up. This way you will not be inconvenienced further as the Royal Mail will not officially classify a parcel lost until 15 working days have elapsed by which time your important event date would have passed.

If for any reason you wish to have a refund instead this can be authorised back onto your card after the 15 working days time frame has elapsed and the Royal Mail acknowledges it as lost.

Deliveries outside the UK that have been sent by“Standard International Airmail” are posted entirely at the customers own risk, and we can not accept responsibility what so ever for any loss occurred during transit. We will however provide the customer upon request with a copy of proof of postage by fax or mail. This will enable the customer to take up enquiries with the relevant Postal Authority in the relevant country.