Delivery Policy
Delivery Information
Here at Seasons Online we believe in keeping things nice and simple and even though we’re selling great quality cheap costume jewellery, we’re prepared to offer all our UK customers free standard delivery. It’s as simple as that!
All UK orders will be dispatched by either Royal Mail First Class Standard Delivery, Royal Mail First Class Recorded Delivery or Royal Mail Special Delivery. Orders made outside the UK will be dispatched according to the customers choice and again at a fair price according to the weight and packaging. Depending on the country, the choices available will be Standard International Parcels, International Signed For or Airsure track & trace.
Dispatch Time
We aim to dispatch all orders processed before 2pm on the same working day.
Orders made after 2pm on Friday will be posted at the earliest on the following Monday.
Orders received on a Saturday and Sunday will be dispatched at the earliest on the following Monday.
Please note that on bank holiday weekends orders will be dispatched at the earliest on a Tuesday.
These dispatch times should be used as a guideline but on occasions dispatch and delivery can take longer.
Orders dispatched by Royal Mail Special Delivery are posted out with the Royal Mail promise of being received by the customer on the next working day before 1pm. – However, Seasonsonline cannot be held responsible for delays on parcels dispatched by Special Delivery, but we will of course follow Royal Mail’s steps to seek reimbursement/compensation on behalf of our customers when requested to do so.
Late or lost deliveries
If you believe your delivery may be late or lost then please contact us as soon as possible. If you have selected a trackable shipping option, we will check the tracking system and confirm the status of your delivery.
Please be aware that Royal Mail will not officially classify a parcel lost until 15 working days have elapsed, therefore we are unable to open an investigation until this point.
For lost or delayed parcels sent by Recorded Delivery or Special Delivery we can only offer a refund or exchange once the 15 working days time frame has elapsed, and Royal Mail acknowledges it as lost.
Deliveries outside the UK that have been sent by “Standard International Airmail” are posted entirely at the customers own risk, and we can not accept responsibility what so ever for any loss occurred during transit. We will however provide the customer upon request with a copy of proof of postage by fax or mail. This will enable the customer to take up enquiries with the relevant Postal Authority in the relevant country.
