Our Returns Policy

This returns policy applies to our standard customers. Trade members should view our wholesale terms & conditions.

If you find your purchase is unsuitable please inform us within 7 days of receipt. Email us at returns@seasonsonline.co.UK stating your name, order number and description of the items you would like to return. Please also include in your email the reason you are returning the item/s. We will then issue you with a returns confirmation email giving clear instructions on how to return any items to us. Please address returns to:-

Seasonsonline Returns Department 44 King George Avenue Dunston Gateshead Tyne and Wear NE11 9UP

Returned items should be sent back to us in their original condition and packaging within 7 days of receiving your returns confirmation email. Items received outside these guidelines will only be subject to issuing credit to the value of the purchase, and this decision is at the sole discretion of management.

In complying with current Health and Hygiene regulations we regret that we are unable to accept any returns on body jewellery, pierce earrings or any set that includes pierce earrings, other than defective goods or goods damaged in transit.

For all returns, except where the item is faulty you will be required to arrange and pay for the return of the item/s to us, and upon receipt we will issue a full refund (excluding any original postage charges). When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, we will arrange for an exchange when appropriate. In cases when a faulty item cannot be exchanged then a full refund will be issued.

Seasonsonline is not obliged to accept any requests to exchange non-faulty and unwanted goods, and in cases when an exchange is agreed upon then the customer is solely responsible for return postage costs and the safe return of any goods. Seasonsonline may also request payment for outward postage of any exchanged items.

SALE/REDUCED ITEMS

Please note: The same rules within this returns policy apply to reduced sale items, however Seasons Online will only issue a refund in the form of credit that can be spent on the website.