General Information

• We (the seller) only charge a fair post and packaging price for wholesale jewellery orders based entirely on the weight of the order, which is calculated automatically during the checkout procedure. The seller will deliver all UK wholesale orders by either a courier of their choice or by Royal Mail Special Delivery. The seller will send a confirmation email to the buyer stating which method of delivery is to be expected.

• Wholesale ordered products will be as described in product listing but do not include gift bags, gift boxes or gift pouches. These are for retail customers only.

Dispatch Time

The seller always aims to dispatch orders promptly, but as a general rule the following time scales apply.

• Orders made between a Sunday 3pm and Friday 12pm will be dispatched within 24 hours after the order has been processed.

• Orders made between a Friday 12pm and and Sunday 3pm will be dispatched on the following Monday.

When a public/bank holiday disrupts postage then orders will be posted on the next available working day.

Delivery

• The buyer is responsible for taking delivery of the order at the address he/she specified.

• If the seller has to redeliver the order due to non-delivery, the buyer is liable to pay any postage costs.

• In the event of a delivery taking longer than expected, the seller is not liable for any losses, costs or expenses incurred by the buyer.

Returns

• Upon receipt of an order the buyer must immediately check all goods and if there is any damaged or missing goods they must be reported to the seller within 24 hours, either by email or telephone.

• No goods should be returned by the buyer without prior acceptance from the seller.

• Items must be returned with their original packaging.

• The buyer shall be entitled to a refund of any return postage costs or credit from the seller, if the seller has instructed the buyer to return the items.

• Please note that most costume jewellery is silver or gold plated and can sometimes taint over time or in certain environments.

Liability

• An order shall only be deemed to be missing or late if the buyer has not received the goods within 14 days after the order was placed. At this point he/she should inform the seller within a further 3 days by telephone or email, otherwise the seller will not accept liability.

• In cases when an order has been deemed missing or delivery is late then the buyer will open an investigation with the relevant postal authority.

• If the relevant postal authority confirms the parcel as late then the seller will keep the buyer up to date as to the whereabouts of his/her parcel, and liaise with the postal authority on the buyers behalf.

• If the relevant postal authority has confirmed a parcel is missing then the seller will refund all monies to the buyer within 3 days of such notification.