Wholesale Terms & Conditions

General Information (Trade Only)

These terms and conditions ONLY apply to trade account members. Public customers should view our standard delivery policy and returns policy.

• We (the seller) only charge a fair post and packaging price for wholesale jewellery orders based entirely on the weight of an order, which is calculated automatically during the checkout procedure. The seller will deliver all UK wholesale orders by either a courier of their choice or by Royal Mail Special Delivery.

• ALL INTERNATIONAL ORDERS PLACED OUTSIDE THE UK WILL BE DISPATCHED BY INTERNATIONAL SIGNED FOR AIRMAIL OR OTHER RECOGNISED POSTAL METHOD. PLEASE NOTE – The seller will not accept any responsibility whatsoever for lost/delayed/missing International parcels, but upon request will provide the buyer with proof of postage.

• Wholesale ordered products will be as described in product listings but do not include gift bags, gift boxes or gift pouches. These are for retail customers only.

• In the unlikely event that we are unable to supply an ordered item then a similar alternative item will be provided.

Dispatch Time

The seller always aims to dispatch orders promptly, but as a general rule the following time scales apply.

• Orders made between a Sunday 3pm and Friday 12pm will be dispatched within 24 hours after the order has been processed.

• Orders made between a Friday 12pm and and Sunday 3pm will be dispatched on the following Monday.

When a public/bank holiday disrupts postage then orders will be posted on the next available working day.

Delivery

• The buyer is responsible for taking delivery of the order at the address he/she specified.

• If the seller has to redeliver the order due to non-delivery, the buyer is liable to pay any postage costs.

• In the event of a delivery taking longer than expected, the seller is not liable for any losses, costs or expenses incurred by the buyer.

Cancellation/Returns

• To cancel an order the buyer must contact the seller within 24 hours after placing the order, either by email or telephone.

• In compliance with distance selling regulations the buyer has 7 days (cooling off period) to cancel their order from the day they receive it. In cases when a refund is requested within this period for any undamaged or non-defective goods then the seller may charge the buyer a 20% re-stocking fee. The buyer is then responsible for ensuring the safe return of goods and for any return postage costs. The re-stocking fee is for the total amount of the goods purchased and the sellers outward postage costs shall not be refunded.

• It is solely at the sellers discretion whether to accept returns outside of the 7 day cooling off period.

• Upon receipt of an order the buyer must immediately check all goods and if there are any damaged or missing goods then they must be reported to the seller within 24 hours, either by email or telephone. The seller will not accept liability after 24 hours has elapsed.

• No goods should be returned by the buyer without prior acceptance from the seller.

• Items must be returned with their original packaging and in the condition they were received. Please be aware that the seller is solely responsible for the safe return of any goods.

• The buyer shall be entitled to a refund of any return postage costs or credit from the seller, if the seller has instructed the buyer to return the items because they are deemed to be damaged or defective. In any other cases then the buyer is fully responsible for all postage costs.

• Please note that most costume jewellery is silver or gold plated and can sometimes taint over time or in certain environments.

• We regret that due to hygiene regulations we are unable to accept returns on any pierced earrings or jewellery sets that contain pierced earrings, other than damaged or defective goods

• Sale items and promotion items are non-refundable. In cases when a refund is requested in accordance with all of the rules on this page, then a credit code/gift voucher code to the value of the goods will be issued to the buyer via email.

Exchanges

• Under no circumstances is the seller under any obligation to accept a request to exchange any item/s from the buyer. In cases when the seller does accept an exchange request from the buyer, then the seller is entitled to seek payment for any additional postage costs before the release of exchanged goods.

Liability

• An order shall only be deemed to be missing or late if the buyer has not received the goods 14 days after the order was placed. At this point he/she should inform the seller within a further 3 days by telephone or email, otherwise the seller will not accept liability.

• In cases when an order has been deemed missing or delivery is late then the seller will open an investigation with the relevant postal authority.

• If the relevant postal authority confirms the parcel as late then the seller will keep the buyer up to date as to the whereabouts of his/her parcel, and liaise with the postal authority on the buyers behalf.

• If the relevant postal authority has confirmed a parcel is missing then the seller will refund all monies to the buyer within 3 days of such notification. For drop-ship orders please see separate rules at bottom of page.

• The seller will not accept any responsibility whatsoever for missing or delayed International orders but will provide the buyer with proof of postage upon request.

• The seller accepts no liability for any claims of loss of earnings incurred by the seller for delayed, damaged, incorrect or missing orders.

Important Drop-Ship Terms & Conditions

The following rules apply to all orders that have been placed via our drop-ship category.

• Drop-ship orders will be dispatched by an appropriate and recognised International mailing method, but the seller is not responsible for any lost parcels. Upon request the seller will provide the buyer with proof of posting/tracking information.

• Drop-ship items will be dispatched as soon as possible from the relevant distributor, but the seller cannot be held responsible for any unavoidable delays incurred by the distributor/relevant postal authority. The buyer should expect at least 14 days for delivery of drop-ship items as a general rule, although times may vary.

• In cases when both non drop-ship and drop-ship items have been ordered at the same time, then non-drop-ship items will be posted by the standard method. Drop-ship items will then be dispatched and delivered separately at no extra charge.

• When ordering drop-ship items the buyer is solely responsible for any import duties or import charges that may be incurred.

• Under the distance selling regulations the buyer has 7 days from the day of receipt of goods to cancel their order. For any unwanted drop-ship orders cancelled within this time period the seller is entitled to charge the buyer a 50% stock fee, and any postage/shipping charges are non-refundable.

• The buyer should report any damaged drop-ship items to the seller within 24 hours of receipt, either by email or telephone. In all cases of damaged drop-ship goods the seller will seek compensation from the appropriate distributor/relevant postal authority, and this may take up to 28 days. Any compensation received by the seller within 28 days will be refunded to the buyer at the earliest opportunity. In cases when the seller has received no compensation within 28 days then a 50% total refund will be offered to the buyer.

• Under no circumstances is the seller responsible for any losses incurred by the buyer whatsoever for damaged or delayed drop-ship goods.