Delivery Policy

We offer FREE UK delivery on any £10 order! Express UK delivery is only £2.99.

Delivery of orders typically take around 2 to 4 working days.

Typical express guaranteed delivery takes around 2 to 4 days from the day an order is processed, however, delivery times can vary from time to time. For items required urgently we recommend customers choose Royal Mail Special Next Working Day Delivery if this option is offered. Please note that at certain times we may not offer the Royal Mail Special Next Working Day Delivery option.

All items are stocked by Seasons Online, and we will endeavour to dispatch your order as quickly as possible, although in exceptional cases we may delay shipping if you have ordered an out-of-stock item, until it is available in stock.

All UK customers have the option to choose ‘Free Delivery’ on any order of £10. reserves the right to upgrade ‘Free Delivery options’ to require a signature upon delivery, at no extra cost to the customer.

Orders made outside the UK will be dispatched according to the customer’s choice and at a fair price according to the weight and packaging. Depending on the country, the choices available will be Standard International Parcels, International Signed For or Airsure Track & Trace.

Dispatch Time

Delivery of orders typically take around 2 to 4 working days.

*We aim to dispatch most orders within 24 hours of receiving the order and payment details.

As a general guideline we aim to achieve the following:

Orders made after 2pm on Friday will be posted at the earliest on the following Monday.

Orders received on a Saturday and Sunday will be dispatched at the earliest on the following Monday. 

Please note that on bank holiday weekends orders will be dispatched at the earliest on a Tuesday.

These dispatch times should be used as a guideline and on occasions dispatch and delivery can take longer.

Orders dispatched by Royal Mail Special Delivery are posted out with the Royal Mail promise of being received by the customer on the next working day before 1pm. However, Seasons Online cannot be held responsible for delays on parcels dispatched by Special Delivery, but we will of course follow Royal Mail’s steps to seek reimbursement/compensation on behalf of our customers when requested to do so. 

*IMPORTANT: sometimes delays are unavoidable, especially during busy periods, therefore we kindly advise that customers are prepared to allow up to a maximum of 30 days for delivery from the time an order is placed.

Late or lost deliveries

If you believe your delivery may be late or lost then please contact us as soon as possible. If you have selected a trackable shipping option, we will check the tracking system and confirm the status of your delivery.

Please be aware that Royal Mail will not officially classify a parcel lost until 15 working days have elapsed, therefore we are unable to open an investigation until this point.

For lost or delayed parcels sent by Recorded Delivery or Special Delivery we can only offer a refund or exchange once the 15 working days time frame has elapsed, and Royal Mail acknowledges it as lost.

Deliveries outside the UK that have been sent by “Standard International Airmail” are posted entirely at the customers own risk, and we can not accept responsibility what so ever for any loss occurred during transit. We will however provide the customer upon request with a copy of proof of postage by fax or mail. This will enable the customer to take up enquiries with the relevant Postal Authority in the relevant country.

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