FAQs

 

Q) Please will you 'hold / reserve' an item for me? Do you offer Payment Plans?

 A) Unfortunately the Nest doesn't offer a reservation, layaway or Payment Plan service, sorry. All items remain in-stock on the site until purchased. Maintaining fair and consistent policies for everyone is a key element of the Nests services and ensuring maximum exposure for Seller's items is as important as assisting Buyers with their budgeting.

Q) Can I make an offer on the price?

A) Unfortunately not, sorry. The price listed has been agreed with the Seller (as Items are sold on a Consignment basis) and is the minimum acceptable at this time. The Nest does have both a Summer and a Winter sale so there is always the opportunity that an item may be reduced during these periods.

Q) Is the item authentic?

A) Yes. Any item purchased from the Nest is 100% authentic. 100% Guaranteed. When buying online anywhere, its important to research your Seller before committing to buy anything that doesn't come from an authorised stockist. You can always be safe at the Nest (established since 2005) but if want more reassurance before purchase I am always happy to for you to refer any item to an independent authentication service. I am always happy to recommend some excellent resources to assist you so please do just get in touch.

Q) How do I know whether its an accurate portrayal of the condition of the item?

A) Everyones condition standards are different. What is 'Well Used 'to one person, may be someone elses 'Excellent'. Whilst I do categorise my items, according to my own standards (which are extremely stringent), its the extensive photo galleries provided that let you see every detail, so you can make your own decisions as to whether something is right for you. I aim to photograph the item so you can see what it looks like in 'real-life' and there are always lots of detailed photos at the top of each listing.

Q) Will you accept a return if it isn't right for me, I change my mind?

A) Always and absolutely. Buying unseen, no matter how good the photos and description is always difficult and I offer a super-simple, no-quibble, return policy on every item, including Sale stock.

See 'Return Policy' for full details.

 

 

Payments secured and processed by Stripe and PayPal Seasons Online on Facebook